Archive for July, 2015

How ITIL can help cloud services – Network World

Thursday 30 July 2015

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Network World How ITIL can help cloud servicesNetwork WorldThe best practice framework that IT service managers have settled on for traditionally delivered services is ITIL. ITIL originated and developed in practice, meaning it's not a theoretical model, but rather the documented experience of many experts in … Source : ITIL – Google Actualités

Si ou i vé réfléshi konm k’i fo, atann pa kan sar tro tar ! – Témoignages.re

Wednesday 29 July 2015

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Témoignages.re Si ou i vé réfléshi konm k'i fo, atann pa kan sar tro tar !Témoignages.reMatant zélida, ou i fé lo kouyon osinonsa ou lé koutyon pou l bon ? Ni pouré diskite lontan, mé si ou lé pa d'bone foi, lé pa itil koz sèryé avèk ou. Mète dé koté out politik politisyène, sa […]

ServiceDesk Plus (SDP) 9.1 – PC Magazine

Tuesday 28 July 2015

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PC Magazine ServiceDesk Plus (SDP) 9.1PC MagazineThat's evident in its breadth of features, its focus on Information Technology Infrastructure Library (ITIL) capabilities, and especially in its on-premises orientation – opt for SDP and you'll be running it on your own servers not accessing it as a … Source : ITIL – Google Actualités

Desk.com – PC Magazine

Tuesday 28 July 2015

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PC Magazine Desk.comPC MagazineDesk.com doesn't set out to do what ITIL service desk applications do; instead, it concentrates on getting tickets raised from email, phone calls and social media while giving agents a decent selection of workflow and processing tools. The Desk.com …et plus encore » Source : ITIL – Google Actualités

Desk.com Review & Rating | PCMag.com – PC Magazine

Tuesday 28 July 2015

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PC Magazine Desk.com Review & Rating | PCMag.comPC MagazineIt's not going to run your ITIL business but it doesn't set out to either. By Oliver Haslan. Salesforce's Desk.com ($30 per user per month for Standard edition) is one solution that will catch the attention of those looking for a more basic help desk … Source […]

Variable pricing, call for details – PC Magazine

Tuesday 28 July 2015

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Variable pricing, call for detailsPC MagazineNot so for the Samanage IT Service Desk and Asset management suite.Nobody can accuse Samanage of cutting corners when it comes to features. Samanage adheres to the Information Technology Infrastructure Library (ITIL), which means it sports a set of …et plus encore » Source : ITIL – Google Actualités

Samanage Review & Rating | PCMag.com – PC Magazine

Tuesday 28 July 2015

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Samanage Review & Rating | PCMag.comPC MagazineNot so for the Samanage IT Service Desk and Asset management suite.Nobody can accuse Samanage of cutting corners when it comes to features. Samanage adheres to the Information Technology Infrastructure Library (ITIL), which means it sports a set of …et plus encore » Source : ITIL – Google Actualités

Starting price, per agent per month when billed annually – PC Magazine

Tuesday 28 July 2015

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PC Magazine Starting price, per agent per month when billed annuallyPC MagazineITIL is a set of practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business and Freshdesk doesn't offer many features that adhere to those practices. For example, there is no problem management, no change … Source : […]

Freshdesk Review & Rating | PCMag.com – PC Magazine

Tuesday 28 July 2015

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PC Magazine Freshdesk Review & Rating | PCMag.comPC MagazineIt's not the best choice for ITIL users, but for straight ticket management it's a fine choice. By Oliver Haslan. Freshdesk ($16 per user per month) is a hosted online customer support tool. It may not come equipped with some of the fancier—and some … Source : […]

Most important IT process of them all – ITWeb

Monday 27 July 2015

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ITWeb Most important IT process of them allITWebITIL mentions the "major incident" process as a special case of the incident management process. Also mentioned is the close relationship to problem management. However, the major incident process requires greater clarity and specification, as in many …et plus encore » Source : ITIL – Google Actualités